Category: Customer Experience

Product, Analytics & Growth

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Instacart went public three weeks back and it felt like a personal victory of sorts. As if I played a role in making that happen (my back-of-napkin math suggests that with 36 orders and $2k spent along the way, I can take credit for 0.0001% of their revenue at the time). There have been only…
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Creating Lasting Customer Experiences

I recently came across a quote that stuck with me.. I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel Maya Angelou Pick any industry and you’ll find that people have a plethora of options to choose from. While having…
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